FAQ for Home Owners

  • What areas do you service?
    We provide service primarily in the south east of England and Europe. Our typical service radius extends 35 miles from Epsom Surrey; however, we will travel outside of our 35 mile radius for jobs consisting in either a large tour, a number of tours, or services ordered in bulk.
  • Are you an Estate Agency?
    No, we provide Photography and video and media services for Estate Agents, business, and individuals.
  • My Estate Agent has their own photographer.
    You can still use our photography and video services as we are happy to work with any Estate Agent to complement their existing suppliers.
  • How much does it cost?
    Please contact us for information about pricing. Dependant on location, property size, number of photos and whether you would like the video included. Our prices are all very affordable and excellent value for money.
  • Should I use both professional photography AND video?
    Yes, I would strongly recommend that you have both, they each have their own role to play in selling your property for the most money and as quickly as possible.
    Professional Photographs catch people’s eye, it gets them to look at your property and see it looking its very best, these images are used not only on the internet but also on the Estate Agents window boards, property papers etc. It’s the first thing they see and your opportunity to make a good impression.
    Video is effectively the first viewing. It works incredibly well at selling the potential of your property and is so effective at marketing your property that it should be considered essential if you are going to make the most profitable sale.
    The combination of photography and video when used together is the best marketing package giving you the best opportunity to obtain the best price for your property. The cost of our services is a tiny fraction of the extra money we can help you achieve in your successful sale.
    We believe so strongly that the combined video and photography package is the most effective way to sell your property that we offer a generous price reduction when purchasing the Glidethrough Video and Photography combination package.
    If you really must have just one or the other then our video package is the best choice.
  • What are the steps involved?
    When you contact us we will organise a date and time for filming and photographing your property. We can send you an information sheet on how best prepare your property for the shoot. On the day, before we begin filming, we take a quick tour with the vendor to determine the key areas to be filmed. We’ll work closely with you to ensure you get the shots you want. An average size property can normally be filmed in about 1 hour. If you have purchased the Photography package as well (Highly recommended) the total time capturing your property will be around 2-3 hours depending on the size of the home.
  • Filming is complete, what happens next?
    We review and start the editing process selecting the most appealing scenes to create the marketing video of your property selling its best features and benefits. Video optimization, editing, production time, scripting and narration, compression, etc. take several additional hours off site. If you have chosen to include narration we will work with you to create the script for our professional audio artist.
  • How many Photographs will I receive?
    The photographic packages available range from 8 to 20 or more images, including elevated external images when appropiate.
  • When will the video and photographs be available?
    Photographs are delivered within 24 hours. The video will be on line within 48 hours but often within 24hours. Videos with Narration normally take 72 hours.
  • How will buyers see the video?
    We will load the video directly onto YouTube on our own channel or the Estate Agents YouTube channel (If the Estate Agent doesn’t have a YouTube channel, we can assist them with this at no extra charge). The Estate Agent can also embed the video directly on their website. The video can then be accessed from rightmove.co.uk, zoopla.co.uk etc. etc.
  • Why do you host the videos on YouTube?
    YouTube is the leader in online video, and the premier destination to watch and share original videos worldwide. Videos can be watched on pc’s laptops, mobile phones, Ipads etc. and they stream quickly and efficiently.
  • Privacy and discretion
    If required the photographs and Video can also be made private and only available to be viewed by clients that have been pre-screened by the Estate Agent.
    Properties are photographed and filmed as they are presented; however I can when requested ensure that any personal photographs, diplomas, areas with sensitive information etc. are made illegible. Any areas that the owner does not wish to be featured at all will not appear in either the photographs or Video.
  • How will my images and video be delivered?
    We offer electronic delivery via Dropbox file delivery service as soon as photos are processed. Our photos are delivered in both smaller sizes optimized for web use and full-size images for use in magazine and brochures.If you ordered a Glidethrough video from us, you will receive a link to your HD video live on YouTube and a download link if you wish to keep your own copy of the Glidethrough tour.
  • Do I receive a copy of my video?
    Absolutely. We can send you the original file which you may use as you wish – burn it to a DVD, upload it to additional sites, etc. We can also provide an embed code so you can embed the video directly on websites.
  • How long are your video tours?
    The final edited video plays for between 2 and 4 minutes. Always under 10 minutes.
  • When will my Glidethrough video expire?
    Your tour will expire when you call us to have it taken down.
  • Can I supply or modify the script?
    Yes, If you have chosen to have narration included in your video you may provide us the written script for the video or make any modifications to the script that we can supply to you prior to our professional audio artists recording the audio track. The script should be no longer than 500 words.
  • What kind of photographic equipment do you use?
    All our images are shot in RAW using a professional grade Canon lenses & a Canon 5d III full frame 22 MP digital SLR body. Elevated view images are captured using our High cam system.
    Interior lighting is supplemented by the use multiple flash units. This helps to ensure a nice, evenly well-lit interior with no “blown out” windows. Exposure blending is also sometimes employed to combine additional exposures into one when the scene will benefit from this technique.
  • What kind of post-processing do your images receive?
    Taking digital pictures and posting them on line is easy BUT taking high quality images, properly processing and optimising them requires professional equipment, software and technique. Each & every image shot by Glidethrough is individually inspected & post-processed the latest imaging software to provide the best quality image possible. The post-processing ensures lighting, colour balancing, contrast, sharpness, clarity, vibrancy & saturation are all looking their best. In today’s market, your property deserves professional results.
  • What is a “Web search optimised” image?
    We deliver images specifically formatted to look as good as possible for posting on the internet property search portals, Right move, Zoopla etc. Our methods eliminate the possibility of distortion during the uploading process.
  • QR Codes
    We can supply a QR code for each video, this enables the video to be played on smart phones simply by scanning the newspaper or wherever the QR code is displayed Click here to see our video explaining how to use them.
  • How do you accept payment?
    We accept payment by bank transfer, cheque or cash payable prior to or at the time of the shoot.
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Glidethrough Services Abroad

I have a holiday rental property. Do you provide services abroad?

Yes, we have provided many photography and video packages for international clients and we can also supply videos in multiple languages to help you target your rentals and keep your villas booked.

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Gain more bookings

“I am extremely pleased with the video and photographs, we have more bookings now than we have ever had and that’s in the middle of a recession!”

Craig Dennison, Malaga (Spain)